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Planon is a global leader in Smart Sustainable Building Management software, offering solutions for IWMS, facility services, lease accounting, and campus management. Its secure, cloud-based platform integrates IoT, automation, and best practices to optimize operations, reduce costs, and enhance efficiency for 2,500+ customers worldwide.
The Smyte Score is a weighted average from leading review sites across the web.
Highly Configurable Platform:
Users appreciate Planon’s flexibility, allowing them to tailor the system to their specific needs across various industries. One reviewer likened it to a centipede, where you can “cut out and use the bits you need to build your own ‘insect.’” ​
Secure and Reliable Cloud Solution:
The transition to Planon’s cloud service has been positively received, with users noting its excellent performance and reliability. ​
Comprehensive Asset & Maintenance Management:
Planon’s solution effectively centralizes asset information and maintenance data, enhancing control over costs, planning, and execution of maintenance tasks. ​
Complex Configuration Logic:
Some users find Planon’s setup and structure to be not always logical, indicating a steep learning curve during the initial configuration. ​
Customer Request Process:
There are concerns about the customer request process being less transparent and slower than desired, suggesting room for improvement in responsiveness. ​
Pace of Development:
Users have mentioned that Planon could improve in keeping up with the fast-paced market, indicating a need for more rapid development and feature updates.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.