Home > Facility Management Software > OpenWrench
OpenWrench is a maintenance management software that helps businesses track and manage facility issues across multiple locations. It offers real-time communication, asset tracking, vendor and invoice management, and cost analysis. With OpenWrench, companies streamline maintenance processes to enhance customer experiences.
The Smyte Score is a weighted average from leading review sites across the web.
Ease of Use and Customization:
Users appreciate OpenWrench’s intuitive interface and its adaptability to specific business needs. The platform’s scalability and customization options are frequently highlighted as significant advantages.
Exceptional Customer Support:
The responsiveness and expertise of OpenWrench’s support team have been commended by users, particularly during transitions from other platforms.
Cost-Effectiveness:
Many users find OpenWrench to be competitively priced, offering substantial value for its range of features.
Limited Organizational Categories:
Some users feel that the organization categories could be stronger, as current limitations may lead to work orders becoming overwhelming and difficult to manage.
Additional User Fees:
There are concerns about additional costs associated with expanding access to other departments, as some users wish the software was available to all departments without incurring extra user fees.
Pricing Structure:
A few users have reported discrepancies between advertised pricing and actual costs, indicating that the least cost as advertised came up to $100/month, leading to disappointment after trying the service.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.