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Inxide

Inxide by Increso is an omnichannel AI platform that merges generative AI, automation, and telephony to power self-service customer interactions. Built on a secure, scalable AWS cloud system, it tracks and analyzes thousands of interactions daily to boost efficiency and cut support costs.

4.6

Software Info

Pricing

Score

Alternatives

Inxide Overview

Inxide is a powerful omnichannel conversational AI platform developed by Increso, designed to deliver intelligent, self-service customer interactions and enhance Customer Specialist operations while reducing support costs. Combining generative AI, automation, workflow orchestration, and telephony/IVR systems, Inxide enables seamless experiences across digital and voice channels. Built on a secure, ISO 27001-certified PaaS microservice architecture using AWS, it ensures top-tier reliability, scalability, and data protection. Inxide can process and analyze thousands of daily human and digital interactions in real time through customizable KPIs and reporting, driving actionable insights and operational efficiency.

Features

Omnichannel Communication Management

Customizable Contact Forms

API Integration with Ticketing Systems

Performance Monitoring and Workflow Design

Inxide Pricing Overview

Inxide Score

Smyte Score

4.6 Number of Reviews 10

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Intuitive Interface:
Users appreciate Inxide’s user-friendly and intuitive interface, which facilitates easy navigation and efficient use.

Omnichannel Integration:
The platform’s ability to seamlessly integrate various communication channels, including voice, chat, email, and social media, enhances customer engagement and support.

Real-Time Analytics:
Inxide offers robust real-time analytics and customizable reporting features, enabling businesses to monitor performance and make data-driven decisions effectively.

Cons

Limited Third-Party Integrations:
Some users have noted that Inxide’s integration capabilities with certain third-party applications are limited, which can affect workflow automation.

Customization Constraints:
While Inxide offers various features, there are reports of constraints in customizing certain aspects of the platform to fit specific business needs.

Learning Curve for Advanced Features:
Users have mentioned that while basic functionalities are easy to grasp, there is a steeper learning curve when it comes to mastering Inxide’s more advanced features.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What is Inxide?

Inxide is an omnichannel conversational AI platform developed by Increso. It integrates generative AI, workflow automation, and various communication channels to enhance customer interactions and support operations.

2. Which industries benefit most from Inxide?

Inxide is versatile and serves multiple industries, including call centers, customer service departments, and businesses requiring robust communication management solutions.

3. What support options does Inxide offer?

Inxide provides comprehensive support, including email/help desk, FAQs/forum, knowledge base, phone support, 24/7 live representative assistance, and live chat.

4. Is Inxide cloud-based?

Yes, Inxide is a cloud-based platform built on AWS systems, ensuring high standards of security, reliability, and scalability.

5. Does Inxide offer training resources?

Yes, Inxide offers various training options, including in-person sessions, live online training, webinars, documentation, and video tutorials to help users maximize the platform’s capabilities.

Inxide

4.6

Software Info

Pricing

Score

Alternatives

Inxide Overview

Software Details

Features

Inxide Pricing Overview

Inxide Score

Smyte Score

4.6

Number of Reviews 10

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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