CXM
CXM is a contact management platform designed for customer service and telemarketing teams to streamline communications across email, chat, and phone. It centralizes contact info, automates workflows, and boosts productivity through analytics and real-time collaboration tools.
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CXM Overview
CXM is a cloud-based contact management solution tailored for customer service and telemarketing businesses. It enables teams to manage and streamline customer interactions across multiple communication channels such as email, chat, and phone. With its intuitive dashboard and automation tools, CXM helps businesses improve response times, ensure no conversation slips through the cracks, and maintain a well-organized contact database. The platform offers customizable workflows, real-time collaboration tools, and built-in analytics to enhance customer engagement and team productivity. Whether for managing leads or nurturing customer relationships, CXM centralizes communication and simplifies contact lifecycle management.
Features
Omnichannel Communication Management
Automated Workflow Tools
Real-Time Collaboration
Integrated Contact Database
CXM Pricing Overview
CXM Score
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FAQs
CXM is a contact management solution designed to help customer service and telemarketing businesses handle customer communications effectively.
CXM provides features such as call and screen recording, contact management, compliance support, and tools aimed at improving call quality.
Yes, CXM assists organizations in achieving compliance with standards like PCI and HIPAA by effectively capturing and securing necessary data.
While CXM offers various features, some users have noted limitations in customization options. It’s advisable to consult with the vendor to understand the extent of customization available.
Since specific pricing details are not publicly listed, you should contact the vendor directly through their official website or sales channels to get accurate pricing information tailored to your business needs.
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