Customer and Organization Management
Customer and Organization Management for JSM empowers customers to manage their own data and equips agents with customizable views to streamline support. It simplifies contact management, accelerates ticket resolution, and enhances the overall efficiency of service desk operations.
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Customer and Organization Management Overview
Customer and Organization Management is a powerful extension for service desk projects within Jira Service Management (JSM). It allows organizations to streamline their support process by giving customers the ability to update their own details, reducing the dependency on agents for routine data collection. Agents benefit from a customizable interface that displays customer data in a structured and accessible format, speeding up ticket resolution and enhancing user satisfaction. The tool supports flexible configurations so that teams can tailor the data views and permissions to match their workflows. This results in faster, more informed decisions, reduced resolution times, and improved service experiences for both customers and agents.
Features
Customer Self-Management
Customizable Customer Data View
Integrated with Jira Service Management
Enhanced Ticket Resolution Efficiency
Customer and Organization Management Pricing Overview
Customer and Organization Management Score
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FAQs
It’s a service desk extension that allows customers to update their own information and provides agents with customizable views to manage customer data efficiently.
The app is developed by Appsvio, a company based in the United States.
It is a cloud-based solution accessible via SaaS and web platforms.
Training is offered through live online sessions and documentation. Support is available via email and help desk.
The app is designed for Jira Service Management users, including Jira administrators, service desk users, and agents.
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