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LiveVox

LiveVox is a cloud-based contact center platform with a native CRM that unifies data across channels for seamless omnichannel engagement. It empowers agents to interact efficiently, improve performance, and deliver superior customer experiences through centralized, real-time customer insights.

4.7

Software Info

Pricing

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LiveVox Overview

LiveVox is a unified contact center platform featuring a native CRM designed to help businesses transition from voice-only to fully digital, performance-driven engagement. Its U-CRM centralizes and unifies customer data across all channels—voice, SMS, email, and webchat—creating a one-stop solution for omnichannel customer engagement. By integrating data, applications, and communication tools into a single platform, LiveVox streamlines agent workflows and boosts operational efficiency. Agents can quickly access full customer histories and interact seamlessly across channels, driving higher performance and customer satisfaction. LiveVox enables contact centers to modernize operations while delivering personalized and consistent customer experiences.

Features

Unified Contact Manager (U-CRM)

Advanced Dialing Systems

Omnichannel Communication

Real-Time Analytics and Reporting

LiveVox Pricing Overview

LiveVox Score

Smyte Score

4.7 Number of Reviews 32

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

User-Friendly Interface:
Users consistently praise LiveVox for its intuitive design, allowing teams to manage call center operations efficiently without extensive training.

Flexible Dialing Options:
LiveVox offers a variety of dialing modes—including predictive, preview, and manual—enabling organizations to tailor their outreach strategies effectively.

Robust Reporting and Analytics:
The platform provides comprehensive reporting tools that offer real-time insights into agent performance and campaign effectiveness, aiding in data-driven decision-making.

Cons

Limited Real-Time Customization:
Some users have noted challenges with making ad-hoc changes to call selection criteria, suggesting a need for more dynamic customization capabilities.

Customer Support Response Times:
There are reports of delays in receiving responses from the customer support team, with some users expressing a desire for more prompt assistance.

Initial Feature Limitations in New Modules:
Users have observed that newly introduced features may start with limited functionality, requiring subsequent updates to reach full potential.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What is LiveVox used for?

LiveVox is a cloud-based contact center platform that integrates omnichannel communications, CRM, and workforce optimization tools to enhance customer engagement and operational efficiency.

2. Does LiveVox offer a free trial?

No, LiveVox does not provide a free trial.

3. What types of businesses benefit most from LiveVox?

LiveVox is ideal for mid-sized to large organizations with contact centers, particularly those in financial services, healthcare, and collections industries.

4. Can LiveVox integrate with existing CRM systems?

Yes, LiveVox offers integration capabilities with various CRM systems, allowing for seamless data synchronization and workflow management.

5. What support options are available for LiveVox users?

LiveVox provides support through email, help desk, phone, and 24/7 live representatives, ensuring users have access to assistance when needed.

LiveVox

4.7

Software Info

Pricing

Score

Alternatives

LiveVox Overview

Software Details

Features

LiveVox Pricing Overview

LiveVox Score

Smyte Score

4.7

Number of Reviews 32

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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