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Zoho SalesIQ is a live chat and customer engagement platform with AI chatbots, visitor tracking, and analytics. It integrates with CRMs and IM apps like WhatsApp and Instagram to help businesses engage, support, and convert visitors in real time—across every stage of the customer journey.
The Smyte Score is a weighted average from leading review sites across the web.
User-Friendly Interface:
Users appreciate the intuitive and easy-to-navigate interface of Zoho SalesIQ, which simplifies the process of engaging with website visitors and managing chats.
Effective Visitor Tracking:
The platform’s real-time visitor tracking feature allows businesses to monitor user behavior on their websites, enabling proactive engagement and personalized support.
Seamless Integration with Zoho Ecosystem:
Zoho SalesIQ integrates smoothly with other Zoho applications, such as Zoho CRM and Zoho Desk, providing a unified experience for managing customer interactions.
Complex Pricing Structure:
Some users have reported that the pricing model can be confusing, with additional costs for certain features like departments, brands, and operators.
Notification System Issues:
There have been instances where users received duplicate notifications, indicating a need for improvement in the notification system.
Integration Challenges:
Users have faced difficulties integrating Zoho SalesIQ with other platforms, citing a lack of seamless connectivity and limited integration options.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.