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ZENOTI

Zenoti is a leading cloud-based software for spas, salons, medspas, and fitness centers worldwide. With AI-driven tools for booking, billing, marketing, and inventory, Zenoti enhances operations, boosts customer loyalty, and drives revenue growth. Trusted by over 22,000 businesses, Zenoti streamlines wellness management.

4.4

Software Info

Pricing

Score

Alternatives

ZENOTI Overview

Zenoti is the #1 cloud-based management software for spas, salons, medspas, and fitness centers, trusted by over 22,000 businesses across 50+ countries. With its all-in-one platform, Zenoti streamlines multi-location operations, enhances guest experiences, and drives double-digit growth in customer loyalty, staff retention, and revenue. Powered by AI, Zenoti automates key functions like booking, billing, marketing, and inventory management, allowing businesses to deliver faster, more personalized services. Features include online bookings, mobile scheduling, contactless payments, smart marketing, and custom reporting, enabling wellness businesses to scale and thrive.

Features

Appointment and Online Booking Management

POS and Payment Processing

Marketing Automation

Reporting and Analytics

ZENOTI Pricing Overview

ZENOTI Score

Smyte Score

4.4 Number of Reviews 1395

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Comprehensive Feature Set:
Zenoti offers extensive features that cover scheduling, reporting, charting, marketing, inventory management, and online booking. This allows businesses to consolidate multiple software tools into one platform, enhancing workflow efficiency and reducing costs.

Strong Customer Support:
Many users praised the dedicated and responsive customer support team. The onboarding and implementation teams were highlighted for their helpfulness and availability, ensuring a smooth transition and addressing user issues effectively.

Customization and Scalability:
Zenoti is adaptable, allowing users to customize features according to their business needs. It is especially beneficial for multi-location businesses or franchises due to its ability to handle complex setups and varying workflows.

Cons

Complexity and Learning Curve:
Users noted that the software can be complicated to use, with a steep learning curve, especially during the initial setup and onboarding process. The system’s extensive configuration options can be overwhelming and require significant time to master.

High Cost:
Several users mentioned that Zenoti is more expensive compared to other software solutions. While it offers robust features, the additional costs for certain modules or higher-tier functionalities can be prohibitive for smaller businesses.

Customer Support and Responsiveness Issues:
Although many users had positive experiences with individual support agents, some reported delays or difficulties when dealing with customer support, especially for urgent issues. The reliance on overseas support sometimes led to slower resolution times and communication challenges.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.