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Xurrent

Xurrent is an AI-powered service management platform designed for IT leaders and service providers. It enables seamless collaboration, automates workflows, and reduces operational costs with a multi-tenant SaaS model. Xurrent streamlines service transformation across domains, delivering frictionless IT operations and compliance.

4.6

Software Info

Pricing

Score

Alternatives

Xurrent Overview

Xurrent is a modern service management platform designed to empower enterprises and service providers with AI-driven automation, seamless collaboration, and cross-functional workflow management. Built for IT leaders, Xurrent enables organizations to expand across service domains efficiently with a low total cost of ownership (TCO). Its multi-tenant SaaS architecture allows teams to work effortlessly across boundaries, enhancing service delivery and compliance. Xurrent integrates project management, graphical resource planning, portfolio management, and smartphone support to streamline IT service management. Whether handling change management, GDPR compliance, or data center operations, Xurrent simplifies service transformation, making it easy, advanced, and complete.

Features

Service-Centric Data Structure

Automated Best-Practice Processes

Multi-Language Support

Integration Capabilities

Xurrent Pricing Overview

Xurrent Score

Smyte Score

4.6 Number of Reviews 108

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Service-Centric Data Structure:
Users appreciate Xurrent’s service-oriented architecture, which provides end-to-end visibility into service performance, quality, and cost, enabling informed decision-making and optimized service efficiency.

Comprehensive Functionality:
The platform offers a wide array of features, including project management, resource planning, and portfolio management, all within a unified interface, enhancing operational efficiency.

High-Performance Application:
Xurrent is praised for its robust performance, ensuring a smooth and efficient user experience, which is crucial for large multinational organizations.

Cons

Frequent Updates Require Flexibility:
Some users note that the platform’s weekly updates, while beneficial, can pose challenges, requiring organizations to remain adaptable to frequent changes.

Learning Curve for New Users:
Given its comprehensive feature set, new users may experience a learning curve when initially adopting the platform, necessitating adequate training and support.

Limited Customization Options:
A few users have expressed a desire for more customization capabilities to tailor the platform more closely to their specific organizational needs.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What is Xurrent?

Xurrent is a service management platform designed for modern enterprises, offering an AI-forward, service-oriented, multi-tenant SaaS solution that connects teams and automates cross-functional workflows.

2. What languages does Xurrent support?

Xurrent supports multiple languages, including Afrikaans, Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Croatian, Hungarian, Indonesian, Italian, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Turkmen, Turkish, Ukrainian, and Chinese (Simplified).

3. What deployment options are available for Xurrent?

Xurrent is deployed as a cloud-based, SaaS, web-based solution, with support for various platforms including Mac, Windows, Linux, Chromebook, Android, iPhone, and iPad.

4. What kind of support does Xurrent offer?

Xurrent provides multiple support options, including email/help desk, FAQs/forum, knowledge base, phone support, 24/7 live representative, and chat support.

5. Does Xurrent offer training resources?

Yes, Xurrent offers various training resources such as in-person training, live online sessions, webinars, documentation, and videos to assist users in effectively utilizing the platform.