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Visual Matrix PMS

Visual Matrix PMS is an all-in-one hotel management platform used by 3,000+ properties globally. It offers revenue management, integrated channel management, mobile performance tracking, and staff task automation. Available as desktop or cloud-based, it’s built to streamline hotel operations.

4.3

Software Info

Pricing

Score

Alternatives

Visual Matrix PMS Overview

Visual Matrix PMS is a comprehensive hotel property management system designed to streamline operations and boost profitability. Since 2000, it has supported over 3,000 properties in 30+ countries. The all-in-one solution includes powerful features like automated revenue management, a built-in channel manager, and a performance-tracking mobile app. It also offers MOP (Mobile Operating Platform) to enhance team communication and task automation across housekeeping, front desk, and maintenance teams. Visual Matrix PMS is available as both a desktop and fully cloud-based system, ensuring flexible deployment for hotels of all sizes.

Features

Integrated Revenue Management

Mobile Operating Platform (MOP)

Built-in Channel Manager

Mobile Performance Dashboard

Visual Matrix PMS Pricing Overview

Visual Matrix PMS Score

Smyte Score

4.3 Number of Reviews 35

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Ease of Use & Learning Curve:
Described as user-friendly and intuitive — “easy to learn with video training … teams adapted quickly.

Excellent Support & Responsiveness:
Support is praised as friendly, knowledgeable, and accessible 24/7 — “quality of support … scored 9.2”

Cloud-Based Accessibility & Mobile Features:
Cloud and mobile apps earn praise for enabling access from anywhere and task automation — “cloud base is amazing … mobile app … streamline communication”

Cons

Rate Management, Pricing & Discounts are Cumbersome:
Users note that configuring rates and applying discounts can be labor-intensive and inflexible.

Functional Gaps in Handling Pre-Payments & Deletions:
Issues include no option for pre-payments without a booking, and inability to delete legacy items like rate codes or rooms.

Cloud Version UI Bugs & Outdated Features:
Some report spelling errors, UI glitches, and the desktop version being “effectively dead” with minimal updates.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.