Virtuagym
3.8
Virtuagym Overview
Features
Virtuagym Pricing Overview
Virtuagym Score
Smyte Score
3.8
Number of Reviews 372
Smyte Score
The Smyte Score is a weighted average from leading review sites across the web.
100+ reviews for Software Name
Pros
Comprehensive Exercise and Client Management Tools:
Virtuagym offers extensive exercise libraries, fitness programming options, and tracking tools that cater to a wide variety of clients, including corporate wellness and general fitness. The program customization and animated exercise demonstrations are frequently praised for enhancing client engagement.
User-Friendly Client Interface:
Many users appreciate how intuitive the client-facing side of Virtuagym is. Features such as customizable client access, the ability to follow workout programs on the app, and tools for tracking progress receive positive feedback, particularly for providing an engaging experience for clients.
Strong Customer Support:
Virtuagym’s support team is described as responsive, collaborative, and helpful, especially during setup and transitions from other platforms. Customer support is frequently mentioned as a standout feature, helping clients maximize the software’s capabilities.
Cons
Limited Administrative and Back-End Features:
Many users feel that Virtuagym lacks essential back-end capabilities, such as payroll tracking, seamless membership adjustments, and real-time scheduling updates. The absence of these functionalities makes it challenging for users to manage business operations efficiently.
Complex and Time-Consuming Setup:
Some users find the software challenging to set up and navigate, particularly when configuring complex business needs. Virtuagym’s multiple functions can be overwhelming, and issues with features like class scheduling and exercise library searching are frequently mentioned.
Inflexible Contract Terms and Payment Processor Requirements:
Several users express frustration with Virtuagym’s contract terms, such as the mandatory 12-month agreement and cancellation policies. Users also report that Virtuagym restricts certain payment processing options, which can lead to higher fees and additional administrative work when switching.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.
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