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Verint Automated Quality Management

Verint Automated Quality Management automates contact center quality workflows by scoring interactions and assigning coaching. It delivers deeper insights than traditional call sampling, helping improve agent performance, customer experience, and compliance efficiently across all interactions.

3.8

Software Info

Pricing

Score

Alternatives

Verint Automated Quality Management Overview

Verint Automated Quality Management streamlines contact center quality and compliance workflows by automating key tasks such as scoring interactions and assigning agent coaching. Unlike traditional call sampling, which only reviews a limited number of calls, Verint’s solution provides broader, data-driven insights to enhance agent performance and operational efficiency. By automating the entire quality management process—from evaluations to coaching assignments—Verint helps organizations improve customer experience, reduce manual effort, and ensure compliance across all interactions.

Features

Automated Interaction Scoring

Agent Coaching Assignment

Compliance Monitoring

Comprehensive Quality Management Workflow

Verint Automated Quality Management Pricing Overview

Verint Automated Quality Management Score

Smyte Score

3.8 Number of Reviews 26

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Comprehensive Automation:
Users appreciate how the platform automates scoring and coaching assignment, saving significant time compared to manual quality management processes.

Improved Insights:
The solution provides broader and deeper analytics beyond traditional call sampling, enabling better performance measurement and compliance tracking.

Integration Capabilities:
It integrates well with existing contact center systems, helping unify workflows without disrupting current operations.

Cons

Complex Setup:
Some users find the initial implementation and configuration process complex and time-consuming.

User Interface:
A few reviewers mention that the user interface can feel outdated or less intuitive, requiring additional training.

Pricing Transparency:
Limited public information on pricing makes it difficult for prospective buyers to assess cost upfront.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.