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Upper Hand

Upper Hand provides club management software for fitness studios and sports facilities, offering tools for scheduling, memberships, payments, and reporting. Customizable and user-friendly, Upper Hand enhances operational efficiency, client retention, and revenue, allowing teams to focus on delivering top-tier client outcomes.

4.5

Software Info

Pricing

Score

Alternatives

Upper Hand Overview

Upper Hand offers a comprehensive club management software designed to streamline operations for fitness studios, personal trainers, and sports facilities. Its robust platform supports membership management, scheduling, reporting, staff coordination, payroll, and integrated payments. Configurable to the unique needs of each business, Upper Hand helps fitness clubs increase recurring revenue, improve member retention, and boost client satisfaction. With tools for data-driven decision-making, communication, and team management, Upper Hand empowers businesses to operate efficiently while focusing on client success. Ideal for small studios to large franchises, Upper Hand enhances client outcomes and supports growth through its full-suite management and payments platform.

Features

Membership and Client Management

Advanced Scheduling and Booking

Integrated Payment Processing

Reporting and Analytics

Upper Hand Pricing Overview

Upper Hand Score

Smyte Score

4.5 Number of Reviews 295

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

User-Friendly Interface:
Users appreciate Upper Hand’s intuitive design, which simplifies tasks such as scheduling, billing, and client management.

Comprehensive Features:
The platform provides a wide range of functionalities, including class scheduling, attendance tracking, payment processing, and reporting tools, catering to various business needs.

Responsive Customer Support:
Many users commend Upper Hand’s customer service for being responsive, knowledgeable, and willing to assist with various issues.

Cons

Customization Limitations:
Some users find the customization options limited, particularly regarding reporting and email communications, which may not fully align with their specific requirements.

Pricing Concerns:
A few users consider Upper Hand’s pricing higher compared to other platforms, which may be a consideration for organizations with budget constraints.

Technical Issues:
There are reports of glitches and bugs within the system, such as inaccurate stat tracking and errors in dates and times, which can disrupt operations.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What features are included in each plan?

Each plan offers a specific set of features. For example, the Basic Plan includes core software functionalities, while the Upper Hand Plan adds advanced tools for facility management and marketing.

2. Is there a free trial available?

Yes, Upper Hand offers a free demo to help you understand how the platform can benefit your business.

3. Can I upgrade or downgrade my subscription?

Yes, you can manage your subscription by logging into your Upper Hand account and navigating to the billing section to adjust your plan as needed.

4. How does Upper Hand handle payment processing?

Upper Hand integrates with payment providers like Stripe and Authorize.net to securely process payments. Users can manage billing, invoicing, and payment collections directly through the platform.

5. What support options are available?

Upper Hand provides comprehensive support through a knowledge base, training guides, and a dedicated customer support team available via email and phone. Users can also access community forums for additional assistance.

Upper Hand

4.5

Software Info

Pricing

Score

Alternatives

Upper Hand Overview

Software Details

Features

Upper Hand Pricing Overview

Upper Hand Score

Smyte Score

4.5

Number of Reviews 295

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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