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Tesseron

Tesseron is a German-language enterprise management system for SMEs, automating and standardizing internal and customer service processes. Tesseron ASM integrates tasks, emails, and feedback into a single system, enhancing collaboration, knowledge sharing, and transparency, with features like CRM, AI, and SLA management.

4.3

Software Info

Pricing

Score

Alternatives

Tesseron Overview

Tesseron is an innovative enterprise management system for SMEs across all industries, offering automation and standardization of services across departments. It centralizes customer requests and internal tasks as tickets, prioritizing and assigning them for timely processing. Tesseron ASM enhances this by providing a comprehensive solution to streamline communication, task management, and knowledge sharing. It integrates emails, feedback, and tasks into one system, ensuring transparency, efficient collaboration, and minimized information loss. Key features include CRM, service billing, AI, knowledge database, and SLA management, boosting productivity and communication across teams.

Features

Centralized Ticketing System

Team Collaboration Tools

Knowledge Management

Service Level Agreements (SLAs) and Contract Management

Tesseron Pricing Overview

Tesseron Score

Smyte Score

4.3 Number of Reviews 8

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Centralized Communication:
Users appreciate Tesseron’s ability to consolidate internal and external communications, providing a clear overview of all requests and responsibilities.

Enhanced Collaboration:
The platform facilitates seamless collaboration across teams, departments, and partners, streamlining workflows and improving efficiency.

Knowledge Management:
Tesseron’s knowledge database allows users to document and share solutions, promoting efficient handling of inquiries and reducing information loss.

Cons

Limited Mobile Functionality:
Some users have noted that the mobile application lacks certain features, such as saving data, which can hinder on-the-go productivity.

Integration Challenges:
A few users have experienced difficulties integrating Tesseron with existing IT infrastructure, leading to siloed solutions and customization issues.

User Interface Complexity:
Some users find the user interface complex, requiring a learning curve to navigate effectively.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What is Tesseron?

Tesseron is an innovative enterprise management system designed for SMEs across various industries, aiming to automate and standardize services across departments.

2. What features does Tesseron offer?

Tesseron provides a centralized ticketing system, team collaboration tools, knowledge management, and integrates SLAs, contract management, and escalation management to ensure adherence to agreed service times with business customers.

3. Who can benefit from using Tesseron?

Tesseron is suitable for all SMEs in the B2B market, supporting the coordination of internal tasks and customer requests through consistent documentation.

4. Is there a free trial available for Tesseron?

Yes, Tesseron offers a free trial for potential users to evaluate the software before making a commitment.

5. What support options are available for Tesseron users?

Tesseron provides support through email/help desk, a knowledge base, phone support, and FAQs/forum to assist users with any inquiries or issues.

Tesseron

4.3

Software Info

Pricing

Score

Alternatives

Tesseron Overview

Software Details

Features

Tesseron Pricing Overview

Tesseron Score

Smyte Score

4.3

Number of Reviews 8

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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