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SportsEngine is a leading platform in youth sports management, offering tools for registration, scheduling, communication, and payments for leagues, teams, and tournaments. Part of NBC Sports Group, it supports over 45,000 organizations, simplifying operations and enhancing safety for youth sports organizations.
The Smyte Score is a weighted average from leading review sites across the web.
Ease of Use and Accessibility:
Many users praised the platform for its user-friendly interface and the ability to easily onboard and manage the software, even without technical expertise. For example, the SportsEngine platform is described as “the easiest sports-related software platform” to use.
Comprehensive Features:
Users highlighted the software’s broad functionality, including registration, payment processing, team management, communication tools, and merchandise sales. These features help streamline various operations for sports organizations, reducing the need for multiple systems.
Customer Support:
Although not universal, many users praised SportsEngine’s customer support, particularly its helpful tutorials, responsiveness, and the availability of training sessions. One user emphasized how helpful the customer service was in solving issues, making the platform easier to manage.
Poor Customer Service and Support:
Multiple users expressed frustration with SportsEngine’s customer service, mentioning slow response times, inadequate support, and difficulty getting issues resolved. Some even noted that live support was hard to reach, and responses were often automated or delayed.
Technical Issues and Bugs:
Several users reported technical difficulties, such as glitches in the registration process, issues with schedules not updating correctly, and bugs in the app. Some users noted that important functionalities, like registration or payment processing, didn’t always work as expected.
High Fees and Transaction Costs:
A common complaint was the cost of using the platform, including hidden transaction fees and percentage-based charges for registrations. Users found that while the platform’s fees seemed small at first, they could quickly add up for organizations with a large number of participants or high-priced registrations.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.