Home > Facility Management Software > Novo Solutions
Novo Solutions is a cloud-based platform for asset, work order, and customer service management. It automates request routing, enables detailed reporting, and offers customizable workflows. With a web portal for employees and customers, Novo streamlines operations for businesses and municipalities, ensuring efficiency.
The Smyte Score is a weighted average from leading review sites across the web.
Customizability:
Users appreciate Novo Solutions for its high degree of customization, allowing the software to be tailored to unique organizational needs.
Responsive Customer Support:
The customer service team is frequently praised for being extremely helpful, knowledgeable, professional, and friendly, providing quick responses and effective solutions.
Comprehensive Feature Set:
Users value the software’s extensive features, including asset management, work order management, and customer service solutions, which contribute to streamlined operations.
Learning Curve:
Some users mention that there is a learning curve associated with the software, requiring time to fully understand and utilize its capabilities.
User Interface:
A few users feel that the user interface could be more intuitive, suggesting that it may not be as user-friendly as desired.
Mobile App Limitations:
Some users have noted that the mobile application lacks certain functionalities available in the web version, limiting its utility in the field.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.