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Neoforce is a cloud-based SaaS platform offering ITSM, asset management, CRM, contract management, and a customer portal. With customizable workflows, responsive design, and multi-language support, it provides businesses of all sizes a flexible, scalable, and secure solution for streamlined operations.
The Smyte Score is a weighted average from leading review sites across the web.
High Customizability:
Users appreciate Neoforce’s flexibility in tailoring the application to align with their business processes. The platform allows extensive customization, enabling businesses to define datasets, create custom workflows, and design their own service management methodologies. ​
Comprehensive Functionality:
Neoforce offers a wide range of features, including service management, asset management, CRM, contract management, and a dedicated customer portal. This all-in-one approach helps streamline various business operations. ​
Responsive Customer Support:
Users commend Neoforce’s support team for their responsiveness and helpfulness. The support staff is noted for providing valuable assistance and actively considering user feedback for continuous improvement. ​
Complexity Due to Extensive Features:
The broad range of functionalities can be overwhelming for new users. Some users find it challenging to navigate the system initially and may require time to fully understand and utilize all features effectively. ​
Occasional Navigation Challenges:
Some users have reported that certain details or buttons are not immediately visible or intuitive, leading to navigation difficulties. However, the support team is acknowledged for addressing these issues promptly. ​
Ongoing Feature Development:
While Neoforce is continually evolving, some users have observed that certain requested features are still under development or have not been implemented yet. Despite this, the company is recognized for listening to user feedback and working towards necessary enhancements.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.