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My PT Hub

4.6

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Pros

Customer Support Issues:
Many users noted slow response times and challenges contacting customer support. This included limited real-time assistance and inconsistent problem resolution, frustrating trainers who need timely support for their operations.

Technical Bugs and Software Limitations:
Users frequently mentioned recurring bugs, crashes, and software glitches, such as workouts disappearing after being logged or issues with saving data. These bugs impacted efficiency and required users to redo work, leading to frustration.

Complexity and Non-Intuitive Features:
Some users found the software’s layout non-intuitive and mentioned it being challenging to navigate, especially for new or older clients. This complexity added to the learning curve and hindered seamless use, making it difficult to manage schedules and programs efficiently.

cons

Cons

Technical Bugs and Glitches:
Users frequently encountered software issues such as disappearing workouts, crashes, and problems with saving data. These glitches required users to re-enter information and disrupted workflow, causing frustration.

Customer Support Challenges:
Many users highlighted difficulties with customer service, including slow response times and lack of real-time support. This made it hard for users to resolve urgent issues, impacting their ability to run their businesses smoothly.

Complexity and Learning Curve:
The software was often described as non-intuitive and complex to navigate, particularly for new or older clients. Users mentioned a steep learning curve and noted that some features were not user-friendly, which slowed down their operations and required extra time to master.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

My PT Hub offers a 30-day free trial, with paid plans providing different features and flexibility. The platform also allows trainers to add unlimited clients without extra costs, which is a standout feature.
Yes, My PT Hub is designed for simplicity, with a user-friendly interface that makes it easy for trainers to manage programs, and for clients to log workouts, track nutrition, and engage with their coaching plan.
Absolutely. My PT Hub is an all-in-one platform covering workout and nutrition planning, habit coaching, payment processing, calendar scheduling, and client progress tracking, all in a single system.
Yes, My PT Hub offers custom branding, allowing trainers to add their logo and personalize the client experience, enhancing the professionalism of the services offered.
My PT Hub offers extensive support through video tutorials, email, live chat, and resources to assist trainers in setting up and maximizing the platform’s features for their business.

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