Home > Field Service Management Software > Mantis
Mantis is a handheld, wireless, web-based field intelligence solution for the retail services and inspections industry. It offers real-time data collection, work order management, scheduling, mobile access, customer and inventory management, billing, service history tracking, GPS tracking, and customizable workflows.
The Smyte Score is a weighted average from leading review sites across the web.
Open Source Accessibility:
Mantis is appreciated for its open-source nature, allowing users to customize and adapt the software to their specific needs. ​
Effective Bug Tracking:
Users find Mantis efficient in tracking bugs, facilitating seamless communication between testers and developers, and ensuring timely resolutions. ​
Customizable Workflows:
The software offers customizable workflows, enabling teams to tailor processes according to their project requirements, enhancing productivity.
Complex User Interface:
Some users find Mantis complex to use, with a user interface that may not be very intuitive, requiring a learning curve to navigate effectively. ​
Limited Customer Support:
The platform’s customer service is reported to be lacking, with users noting the absence of direct support channels, relying instead on community forums for assistance. ​
Basic Reporting Features:
While Mantis offers reporting capabilities, some users feel that the reporting features are basic and lack advanced analytics, limiting in-depth data analysis.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.