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JIRA Service Management

Jira Service Management is an ITSM solution that helps IT, DevOps, and business teams deliver fast, efficient service experiences. It offers powerful automation, SLA tracking, self-service, and seamless collaboration through a unified platform to manage requests, incidents, and changes.

4.3

Software Info

Pricing

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JIRA Service Management Overview

Jira Service Management is a modern ITSM solution by Atlassian designed to help IT, development, operations, and business teams deliver high-velocity service experiences. It eliminates the complexity of traditional ITSM by offering a collaborative platform that brings teams together to manage requests, incidents, problems, changes, and assets in one place. With powerful automation, customizable workflows, SLA tracking, and a self-service portal, Jira Service Management enables organizations to scale their service delivery efficiently while maintaining transparency and control. Its seamless integration with Jira Software makes it a preferred choice for DevOps-driven environments aiming to improve service performance and response times.

Features

Self-Service Portal with Knowledge Base

Advanced SLAs and Automation

Asset and Configuration Management

Change and Incident Management

JIRA Service Management Pricing Overview

JIRA Service Management Score

Smyte Score

4.3 Number of Reviews 1487

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Powerful Integration with Atlassian Tools:
Users appreciate seamless integration with Jira Software, Confluence, and other Atlassian products, making cross-functional collaboration smooth and efficient.

Customizable Workflows and Automation:
The ability to create tailored workflows and set up automation rules allows teams to streamline operations and improve service delivery.

User-Friendly Self-Service Portal:
The intuitive interface and knowledge base integration empower end-users to resolve issues independently, reducing the support load on IT teams.

Cons

Steep Learning Curve for New Users:
Many users mention that while powerful, the system can be complex and challenging to set up and learn without prior experience or guidance.

Performance Issues with Large-Scale Projects:
Some users report lag or slower performance when handling high volumes of requests or managing large projects with extensive custom fields.

Limited Reporting Capabilities:
Users feel that built-in reporting and analytics tools could be more robust and flexible for generating detailed performance insights.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What is Jira Service Management used for?

Jira Service Management is used for managing IT service requests, incidents, problems, changes, and assets while enabling collaboration between IT, dev, and ops teams.

2. Does Jira Service Management support automation?

Yes, it offers powerful automation rules to streamline workflows, reduce manual effort, and improve SLA compliance.

3. Can Jira Service Management be customized?

Absolutely. Users can customize request types, workflows, SLAs, and even design their own automation rules to suit their team’s needs.

4. Is there a mobile app available for Jira Service Management?

Yes, Jira Service Management can be accessed via the Jira mobile app, allowing agents and users to manage requests on the go.

5. Does it integrate with other tools?

Yes, it integrates seamlessly with Atlassian tools like Jira Software, Confluence, Opsgenie, and many third-party applications via APIs and marketplace apps.

JIRA Service Management

4.3

Software Info

Pricing

Score

Alternatives

JIRA Service Management Overview

Software Details

Features

JIRA Service Management Pricing Overview

JIRA Service Management Score

Smyte Score

4.3

Number of Reviews 1487

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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