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Jackrabbit Swim is a management software tailored for swim schools, designed to increase registrations and profits while improving customer communication. Key features include online registration, recurring billing, skills tracking, and staff management tools. Enjoy 30 days of free trial and unlimited support.
The Smyte Score is a weighted average from leading review sites across the web.
Ease of Use:
Many users consistently praised Jackrabbit Swim for its ease of use, particularly for gym and swim school staff. The software is simple to navigate, making it quick to train new employees and manage daily operations, such as class scheduling and customer tracking.
Customer Support:
The customer service for Jackrabbit Swim was frequently highlighted as exceptional. Users appreciated the quick responses and helpfulness from the support team, including the availability of video tutorials and other resources to help resolve any issues.
Feature-Rich and Flexible:
Jackrabbit Swim provides a wide range of features, including class management, financial reporting, and easy access to member information. Users also valued the flexibility of the platform, especially the ability to manage both swim lessons and swim team activities within a single system.
Frequent Updates and Changes:
Some users expressed frustration with constant software updates, which led to confusion or forced them to re-learn certain processes. The frequent changes were not always seen as improvements and disrupted workflows for long-time users.
Limited Customization and Reporting Features:
Several users mentioned the limitations in customizing reports and statements. They desired more flexibility in creating reports from scratch or customizing email templates, which they felt could improve their efficiency.
Pricing and Billing Issues:
Some users found the pricing model to be expensive, particularly when dealing with high student volumes. Additionally, certain billing features, such as tracking tuition fees and using third-party billing systems, were seen as cumbersome and not as flexible as needed for their business models.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.