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Infor HMS

Infor HMS is a cloud-based hotel property management solution that streamlines operations, integrates key systems (POS, RMS), and enhances guest experiences. With mobile check-ins, centralized control, and real-time insights, it supports scalable, modern hospitality management.

3.7

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Infor HMS Overview

Infor Hospitality Management Solution (HMS) is a cloud-based hotel property management system designed to enhance guest experiences and streamline hotel operations. It connects all operational departments—reservations, housekeeping, guest services, and more—into a unified platform. With robust integrations to POS, RMS, and other systems, Infor HMS ensures seamless workflows across departments and channels. Its mobile functionality supports remote check-ins/outs and efficient service delivery. Scalable, secure, and user-friendly, Infor HMS empowers hotel brands to manage single or multi-property operations with visibility, control, and agility, helping future-proof their hospitality services.

Features

Integrated Operations Platform

Mobile-First Capabilities

Scalable, Cloud-Based Architecture

Robust System Integrations

Infor HMS Pricing Overview

Infor HMS Score

Smyte Score

3.7 Number of Reviews 10

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Frequent feature enhancements & modern PMS:
Users value quarterly updates that significantly improved capabilities like paperless iPad check-in and mobile housekeeping, which reportedly saved one hotel $15,000/year.

Strong reporting & fast onboarding:
Robust analytics and reporting tools allow better forecasting and decision-making, while the intuitive interface cuts down training time for new staff.

Solid cloud & mobile accessibility:
The web-based platform enables remote access and supports cloud deployments, making it convenient for staff and offering increased operational flexibility.

Cons

Steep learning curve after updates:
Mandatory quarterly upgrades sometimes bring new complexities, challenging staff to adapt quickly.

Not as user-friendly as some competitors:
Some users report that several functions (e.g., billing, room assignment, reservation search) require too many steps and aren’t intuitive compared to systems like OPERA.

Customer support inconsistencies:
Several reviews cite issues with support quality—delayed response times and unclear communication hampered operations.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. Does Infor HMS offer a free trial?

No. There is no free version or trial, and pricing begins at $15/feature/month.

2. What deployment options are available?

It supports multiple deployment models: cloud (hosted), on-premise, and web-based access via Windows, Linux, and mobile devices.

3. Does Infor HMS support mobile check-in/check-out?

Absolutely – it includes mobile-friendly features like iPad/iPhone check-in/out, guest services, and housekeeping management through tablets and smartphones.

4. Can I integrate it with other hotel systems?

Yes. Infor HMS offers integrations with RMS, POS, CRM, and other third-party systems to create a unified hotel tech ecosystem.

5. What support and training options are provided?

Infor offers 24/7 support via email, phone, chat, plus an online knowledge base, webinars, live and in-person training, and video tutorials.

Infor HMS

3.7

Software Info

Pricing

Score

Alternatives

Infor HMS Overview

Software Details

Features

Infor HMS Pricing Overview

Infor HMS Score

Smyte Score

3.7

Number of Reviews 10

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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