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Incident IQ

Incident IQ is a workflow management solution built for K-12 schools, optimizing IT support, asset tracking, HR, and facility workflows. Designed by former educators and IT leaders, it ensures seamless service management for school districts. With a 98% renewal rate, Incident IQ delivers powerful, education-focused tools for efficiency.

4.5

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Incident IQ Overview

Incident IQ is a workflow management platform built specifically for K-12 school districts, streamlining IT support, asset management, HR, and facility workflows. Headquartered in Atlanta, GA, Incident IQ is powered by a team of former educators, K-12 IT technicians, and district leaders who understand the unique challenges of managing school technology. Designed to support thousands of learning devices across districts, Incident IQ goes beyond basic ticketing and inventory systems, offering powerful tools tailored for education IT needs. With a 98% annual renewal rate, the platform empowers school IT teams to efficiently manage services, track assets, and enhance operational efficiency, ensuring seamless support for teachers, students, and administrators.

Incident IQ Pricing Overview

Incident IQ Score

Smyte Score

4.5 Number of Reviews 260

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Comprehensive Integration:
Users appreciate Incident IQ’s ability to integrate seamlessly with existing systems, consolidating multiple tools into one platform and enhancing efficiency.

User-Friendly Interface:
The platform’s intuitive design simplifies workflow management, making it accessible for both technical and non-technical staff.

Effective Asset Management:
Incident IQ’s robust asset management capabilities allow for efficient tracking and management of educational resources, which users find highly beneficial.

Cons

Mobile Support Limitations:
Some users have reported that Incident IQ’s mobile support lacks certain features that would enhance usability.

Reporting Capabilities:
While adequate, some users feel that Incident IQ’s reporting features do not offer the same depth of analysis as some competitors.

Learning Curve:
A few users have mentioned that there is a learning curve associated with fully utilizing all of Incident IQ’s features.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What is Incident IQ?

Incident IQ is a workflow management solution built exclusively for K-12 school districts, offering help desk ticketing, asset management, and HR and facility workflow management.

2. Who uses Incident IQ?

The platform is designed for K-12 IT leaders, HR managers, facility teams, and staff aiming to optimize their workflows.

3. What deployment options does Incident IQ offer?

Incident IQ is a cloud-based, SaaS, web-based platform accessible via Android and iOS mobile apps.

4. Does Incident IQ offer training and support?

Yes, Incident IQ provides various training options, including webinars, in-person sessions, documentation, live online training, and videos. Support is available through chat, email/help desk, FAQs/forums, a knowledge base, phone support, and 24/7 live representatives.

5. What integrations does Incident IQ support?

Incident IQ integrates with various platforms, including TeamViewer Remote, Microsoft Azure, ClassDojo, Duolingo, and Gradelink, among others.

Incident IQ

4.5

Software Info

Pricing

Score

Alternatives

Incident IQ Overview

Software Details

Features

Incident IQ Pricing Overview

Incident IQ Score

Smyte Score

4.5

Number of Reviews 260

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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