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HotDoc

HotDoc is Australia’s leading patient engagement platform, connecting over 21,000 doctors with 8 million active patients. Founded in 2012, it offers online appointment bookings, automated reminders, patient check-ins, and review management to enhance practice efficiency and patient satisfaction.

2.8

Software Info

Pricing

Score

Alternatives

HotDoc Overview

HotDoc is Australia’s largest patient engagement platform, connecting over 21,000 doctors with more than 8 million active patients. Founded in 2012 by Dr. Ben Hurst, HotDoc streamlines the patient experience by enabling easy online appointment bookings, automated reminders, and patient check-ins via mobile and online platforms. The platform also offers features like automated recalls, prescription requests, and review management, enhancing practice efficiency and patient satisfaction. By providing a user-friendly interface and comprehensive tools, HotDoc fosters stronger relationships between patients and healthcare providers.

Features

Online Appointment Booking

Automated Appointment Reminders

Telehealth Integration

Patient Reviews Management

HotDoc Pricing Overview

HotDoc Score

Smyte Score

2.8 Number of Reviews 253

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Ease of Use:

Users appreciate HotDoc’s intuitive interface, making it straightforward to find and book appointments with medical professionals.

Instant Confirmations:

The platform provides immediate booking confirmations, enhancing user confidence and satisfaction.

Convenient Appointment Management:

Users find it easy to cancel or reschedule appointments, offering flexibility and control over their healthcare scheduling.

Cons

Occasional Scheduling Conflicts:

Some users have experienced situations where appointments booked online were already taken due to direct phone bookings, leading to scheduling conflicts.

Limited Integration with Practice Software:

HotDoc integrates seamlessly with Best Practice, ZedMed, and Medical Director, but may not support all practice management software, potentially limiting its applicability for some clinics.

SMS Limitations for Reviews:

While HotDoc includes unlimited SMS for reminders and recalls, SMS for reviews is capped at 400 per practice per month, which may be restrictive for practices with a high volume of patient interactions

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.