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Herwig

Herwig is a workforce and field service management software designed for energy suppliers. It offers customizable solutions for planning, control, and documentation, including equipment catalogs for gas, water, electricity, and heat. The app facilitates defect recording, service invoicing, and time tracking, with an interactive customer portal.

4.7

Software Info

Pricing

Score

Alternatives

Herwig Overview

Herwig is a field service and workforce management software tailored for energy suppliers. It focuses on the planning, control, and precise documentation of complex processes, offering customizable scenarios for different business areas. The software includes comprehensive equipment catalogs for gas, water, electricity, and heat, along with integration into the DVGW gas equipment database to ensure high-quality technical data. Herwig’s mobile app allows for easy defect recording, service invoicing, and precise on-site working hours documentation. Additionally, its interactive customer portal enhances client service, while maintaining high security standards and offering expert workforce management solutions.

Features

Customizable Scenarios for Diverse Business Areas

Comprehensive Equipment Catalogs

Mobile Application for Field Technicians

Interactive Customer Portal

Herwig Pricing Overview

Herwig Score

Smyte Score

4.7 Number of Reviews 3

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

User-Friendly Interface:
Users appreciate Herwig’s intuitive design, which simplifies navigation and enhances operational efficiency.

Comprehensive Equipment Catalogs:
The software offers extensive catalogs covering gas, water, electricity, and heat, enriched by the DVGW gas equipment database, ensuring high data quality and easy access to technical information.

Mobile Application for Field Technicians:
Herwig’s mobile app enables technicians to record defects, manage service invoicing, and document on-site working hours accurately, even without internet connectivity.

Cons

Limited Administrative Permissions:
Some users have noted that administrative rights are restricted, which can hinder customization and control over certain settings.

Complex Error Reporting:
Users have experienced challenges with unclear error messages, making troubleshooting and resolving issues more time-consuming.

Transaction-Based Billing:
The transaction-based billing model may not align with all business preferences, potentially affecting cost predictability.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.