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GuestPoint

GuestPoint is a hotel management system that streamlines operations from booking to check-out. It features a tape chart, guest communications, housekeeping tools, PCI-compliant payments, and a commission-free booking page—ideal for boosting efficiency and enhancing guest experience.

4.3

Software Info

Pricing

Score

Alternatives

GuestPoint Overview

GuestPoint is an intuitive Accommodation Management Solution designed to simplify and streamline operations from reservation to check-out. Combining the flexibility of the cloud with the reliability of a desktop install, it offers powerful features like a user-friendly reservation plan (tape chart), real-time guest communication and profiling, performance reporting, and PCI-compliant credit card handling. GuestPoint supports online booking without commissions, integrated housekeeping and financial tools, remote access, and more—making it a comprehensive platform for hoteliers aiming to enhance guest experience and improve operational efficiency.

Features

Multi-task Reservation Plan (Tape Chart)

Commission-Free Online Booking Page

Guest Profiling & Communication Tools

Integrated Housekeeping & Financial Management

GuestPoint Pricing Overview

GuestPoint Score

Smyte Score

4.3 Number of Reviews 50

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

User-Friendly & Intuitive UI:
GuestPoint is easy to use… reservations are easy to make, search, and email invoices.

Responsive, High-Quality Support:
Support is exceptional… if we have problems they are resolved quickly.

Reliable and Streamlined Operations:
Frequently praised for making administration, billing, and management so streamlined, “you basically don’t need staff at the property.

Cons

Performance Issues with Online Version:
“The online version… is slow no matter how new the PC is… errors often appear when moving too quickly”

Complex Rate Management for Group & Sold-Out Rooms:
“Unable to update all room types when changing rates if some rooms are sold out… defaults to wrong rate”

Additional Costs and Setup Hurdles (e.g., EFTPOS, Documentation):
Users report extra fees: “cost of connecting our eftpos terminals… more expensive than expected” and onboarding requires “quite a few formalities…documentation…challenge.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.