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Gladstone

Gladstone is a modular club management platform for UK and Ireland leisure enterprises, offering online booking, POS, self-service kiosks, and access control. Designed to enhance member engagement and streamline operations, Gladstone supports facilities from entry to gym floor with customizable, efficient solutions.

4.6

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Gladstone Overview

Gladstone is a modular club and membership management platform designed for leisure enterprises, trusts, and universities across the UK and Ireland. Providing a full suite of tools, Gladstone enables seamless online booking, membership management, self-service kiosks, POS, and access controls, covering all aspects of facility management from entry to activity tracking. With integrated features for loyalty programs, prospecting, and debit/credit card payment processing, Gladstone simplifies operations and enhances member engagement. The platform’s flexibility allows clubs to customize modules to fit their unique needs, streamlining member experiences and operational efficiency from the club door to the gym floor.

Gladstone Pricing Overview

Gladstone Score

Smyte Score

4.6 Number of Reviews 11

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Comprehensive Reporting Functionality:
Users appreciate Gladstone’s robust reporting tools, particularly the eyeQ feature, which enables detailed analysis of business streams, enhancing operational efficiency.

Versatile Membership Management:
The platform effectively consolidates various business areas into a single database, streamlining processes and improving overall management.

Responsive Customer Support:
Many users commend Gladstone’s customer service for being proactive and helpful, ensuring that clients maximize the platform’s capabilities.

Cons

Delayed Development on Plus2 Platform:
Some users have expressed disappointment over the lack of recent updates to the Plus2 platform, noting that significant developments have been focused on the newer Gladstone 360 environment.

Complexity in Transitioning to Newer Versions:
Transitioning from Plus2 to Gladstone 360 can be challenging, with users reporting confusion when operating both systems simultaneously.

Learning Curve for Advanced Features:
While basic functionalities are user-friendly, some users find that mastering advanced features requires additional time and training, indicating a need for more comprehensive onboarding resources.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What features are included in Gladstone’s standard plan?

The standard plan includes essential tools like membership management, billing, and basic access control. Advanced features, including the eyeQ reporting tool, integrations, and custom branding, may be available in higher-tier plans or as add-ons.

2. Is there a setup fee for Gladstone?

Yes, Gladstone may charge a one-time setup fee, especially for organizations needing custom configuration, data migration, or onboarding. This fee covers the initial setup, training, and support to ensure a smooth transition.

3. What is the difference between Plus2 and Gladstone 360?

Plus2 is Gladstone’s original platform, while Gladstone 360 is the newer version with enhanced functionality. Users interested in upgrading should contact the support team for assistance, as there may be a transition process involved.

4. Does Gladstone offer a free demo or trial?

Yes, Gladstone often provides a demo to allow prospective clients to explore its features and assess its fit for their facility before subscribing to a plan.

5. What support options are available with Gladstone?

Gladstone offers customer support through email and phone, along with an online help center. Premium support, including faster response times and dedicated assistance, may be available for users on higher-tier plans or those requiring more extensive support.

Gladstone

4.6

Software Info

Pricing

Score

Alternatives

Gladstone Overview

Software Details

Features

Gladstone Pricing Overview

Gladstone Score

Smyte Score

4.6

Number of Reviews 11

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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