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Freshservice

Freshservice is a cloud-native ITSM solution from Freshworks that boosts productivity with AI, ML, and automation. It streamlines service delivery, supports IT operations and asset management, and delivers modern, consumer-grade employee experiences for businesses of all sizes.

4.5

Software Info

Pricing

Score

Alternatives

Freshservice Overview

Freshservice by Freshworks is an intelligent, cloud-native IT service management (ITSM) solution designed to enhance employee experiences and operational efficiency. With powerful AI and machine learning, Freshservice automates repetitive tasks, boosts agent productivity, and streamlines digital operations. Its no-code, scalable platform supports ITSM, ITOM, asset management, and enterprise service management, empowering both legacy-based and modern enterprises. Freshservice delivers fast time-to-value, seamless integration through APIs and connectors, and consumer-grade experiences that enable employees to work anywhere. Organizations using Freshservice achieve higher ROI, improved reliability, and superior employee satisfaction.

Features

AI-Powered Service Automation

Integrated IT Asset Management (ITAM)

Unified Service Management

Modern Project Management Tools

Freshservice Pricing Overview

Freshservice Score

Smyte Score

4.5 Number of Reviews 1922

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

User-Friendly Interface:
Users frequently commend Freshservice for its intuitive and easy-to-navigate interface, which simplifies the onboarding process and daily operations.

Comprehensive Feature Set:
Freshservice offers a wide range of functionalities, including incident management, asset management, and workflow automation, allowing organizations to streamline their IT service processes effectively.

Efficient Integration Capabilities:
The platform’s ability to integrate seamlessly with various tools like Slack and Outlook enhances communication and operational efficiency within teams.

Cons

Limited Advanced Reporting:
Some users feel that the reporting and analytics capabilities could be more robust, suggesting a need for more advanced customization options.

Mobile App Limitations:
The mobile application does not support all desktop features, which can hinder functionality for users who rely on mobile access.

Delayed Feature Implementation:
Certain user-requested features take time to be incorporated into the Freshservice roadmap, leading to delays in addressing specific needs.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What is Freshservice?

Freshservice is an online ITIL service desk solution that combines a user-friendly experience with powerful ticketing and asset management capabilities, including incident, problem, change, release, and knowledge management.

2. Does Freshservice offer a free trial?

Yes, Freshservice provides a 14-day free trial for users to explore its features before committing to a subscription.

3. What integrations does Freshservice support?

Freshservice integrates with various tools such as Slack, Dropbox Business, Salesforce Sales Cloud, Jira, and Microsoft 365, enhancing its functionality within different workflows.

4. Is Freshservice suitable for small businesses?

Yes, Freshservice caters to businesses of all sizes, offering scalable solutions that can be tailored to the specific needs of small, medium, and large enterprises.

5. What support options are available for Freshservice users?

Freshservice offers multiple support channels, including email/help desk, FAQs/forums, a knowledge base, phone support, 24/7 live chat, and training resources such as webinars and documentation.

Freshservice

4.5

Software Info

Pricing

Score

Alternatives

Freshservice Overview

Software Details

Features

Freshservice Pricing Overview

Freshservice Score

Smyte Score

4.5

Number of Reviews 1922

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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