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Field Force Tracker is a cloud-based field service management software that streamlines operations like scheduling, dispatch, customer management, and invoicing. It offers mobile apps for field employees to update job details, generate invoices, and submit timesheets, improving efficiency and reducing costs.
The Smyte Score is a weighted average from leading review sites across the web.
Ease of Use:
Users appreciate the intuitive interface, which simplifies scheduling, dispatching, and managing work orders.
Comprehensive Features:
The software offers a wide range of functionalities, including customer management, invoicing, and inventory tracking, all accessible through a single platform.
Mobile Accessibility:
Field technicians benefit from the mobile app, enabling them to update job statuses, generate invoices, and submit timesheets directly from the field.
Occasional Performance Issues:
Some users have reported slow page updates and occasional glitches, which can affect workflow efficiency.
Limited Administrative Features on Mobile:
The mobile app lacks certain administrative functionalities, such as managing settings, which are only accessible via the desktop version.
Inconsistent Email Deliverability:
There have been instances where customers did not receive invoices due to emails being marked as spam, leading to potential payment delays.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.