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Exercise.com

4.7

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Pros

Great Customer Support:
Many users praised Exercise.com for its exceptional customer service. They appreciated the responsiveness and helpfulness of the support team, especially during the onboarding process and while troubleshooting issues.

Comprehensive and Flexible Features:
Users highlighted the wide range of features offered by Exercise.com, such as membership management, scheduling, payment processing, and workout plan creation. The platform’s ability to handle various aspects of a fitness business in one place was seen as a major advantage.

Customization and Professionalism:
Clients valued the high level of customization available, allowing them to tailor the platform to fit their specific business needs. They also noted that Exercise.com provided a professional experience, offering custom branding options and tools to scale their business.

cons

Cons

Steep Learning Curve and Complexity:
Several users mentioned that despite the platform’s flexibility and power, it could be overwhelming for those not familiar with the system. The learning curve and need for manual input for customization were points of frustration, especially for non-technical users.

Technical Issues and Bugs:
Some users reported ongoing technical problems and bugs with the platform, such as issues with the registration process and app synchronization. These bugs often led to delays and dissatisfaction, particularly during critical times like registration or class scheduling.

Limited Support for New Users:
Despite excellent customer service, new users found it difficult to fully understand the platform’s capabilities without extensive support. Some users wished there was a more intuitive, easy-to-follow setup process or additional resources to make the platform easier to navigate.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

Clients often want to know what is included in Exercise.com’s base subscription, such as membership management, scheduling, and billing, and if there are additional costs for advanced features like custom branding or integrations.
Many clients are curious about whether Exercise.com integrates with third-party software such as payment processors, CRM systems, or marketing tools, and whether it supports API integrations for seamless data exchange.
Clients frequently ask about the support options available, including response times, availability of live chat or phone support, and the availability of onboarding or training resources to help them get started with the platform.
Users often wonder if Exercise.com can handle the needs of both small fitness studios and large-scale gyms or organizations, and whether the platform can scale with their business growth.
Clients want to understand how customizable the platform is in terms of branding, reporting, and features. They are interested in how much flexibility they have to tailor the system to their unique business needs and processes.

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