Epicor Service CRM
5
Epicor Service CRM Overview
Features
Epicor Service CRM Pricing Overview
Epicor Service CRM Score
Smyte Score
5
Number of Reviews 1
Smyte Score
The Smyte Score is a weighted average from leading review sites across the web.
100+ reviews for Software Name
Pros
Automated Service Reminders and Promotions:
Users appreciate the platform’s ability to send automated service reminders, seasonal messages, promotional offers, and thank-you notes to customers via their preferred communication channels, such as text messages or emails.
Online Appointment Scheduling:
The online appointment tool can be integrated into your website, allowing customers to request appointments 24/7. The system also sends automated reminders to customers via text messages or emails to improve appointment success and show-up rates.
Reputation Management Tools:
The solution offers tools to manage your shop’s online reputation by enabling quick responses to customer reviews, helping to maintain a positive online presence.
Cons
Cumbersome and Labor-Intensive:
Some users find the platform to be cumbersome and labor-intensive, requiring significant effort to manage customer interactions and appointments.
Poor Integration with Outlook and Telephony:
Users have reported poor or zero integration with tools like Outlook and telephony systems, hindering seamless communication and workflow.
Limited Modern Integration Tools:
The platform lacks modern tools to integrate into eCommerce solutions, such as chatbots, forms, and email marketing, limiting its adaptability to current business needs.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.
FAQs
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