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Engageware

Engageware provides appointment scheduling and knowledge management solutions to help businesses enhance customer engagement. Trusted by over 500 organizations, it integrates with partners to deliver efficient service and streamline customer interactions, boosting growth and ensuring high-quality experiences.

4.3

Software Info

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Engageware Overview

Engageware (formerly TimeTrade SilverCloud) offers powerful customer engagement solutions, combining self-service, appointment scheduling, and knowledge management tools. Trusted by over 500 organizations, Engageware helps businesses deliver quality customer experiences efficiently. By integrating with market-leading partners, it allows customers to quickly find answers, connect with the right experts, and enjoy a consistent service across all channels. Whether users need to book appointments or access knowledge, Engageware enables faster growth, greater efficiency, and seamless engagement.

Engageware Pricing Overview

Engageware Score

Smyte Score

4.3 Number of Reviews 192

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Customizable and Efficient Scheduling:
Users appreciate how Engageware’s appointment scheduling system allows for flexibility and quick scheduling of customer meetings. It offers easy integration with existing tools, making it a time-saving solution.

Self-Service and Knowledge Management:
Engageware’s combination of self-service and knowledge management tools helps customers quickly find the answers they need, improving overall user experience and reducing the need for direct support.

Multichannel Support:
Engageware excels in providing support across different channels, ensuring that users can deliver consistent customer service regardless of the communication medium.

Cons

Occasional Software Lags:
Some users report issues with software lag or system crashes, especially when navigating through certain features or during high traffic periods.

Complex Setup Process:
Setting up certain features, like configuring work hours or integrating with other tools, can be difficult and confusing for users without technical experience.

Limited Functionality:
Some users feel that Engageware lacks advanced functionality and features that competitors offer, such as more customization options for automated workflows.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What industries can benefit from Engageware?

Engageware is designed for a wide range of industries, including retail, financial services, healthcare, and more, offering tailored customer engagement solutions.

2. Can Engageware integrate with other software?

Yes, Engageware integrates with several other tools like CRMs and email systems, allowing for seamless data flow and improved operational efficiency.

3. Is Engageware suitable for small businesses?

Engageware is scalable, making it a good choice for businesses of all sizes, from small startups to large enterprises.

4. What is Engageware’s customer support like?

Engageware provides customer support through various channels, including live chat, email, and phone. They also offer training resources and customer success managers to assist with onboarding.

5. How does Engageware improve customer experience?

Engageware enhances customer experience by offering easy-to-use self-service options, allowing customers to book appointments and access information quickly, reducing the wait time for assistance.

Engageware

4.3

Software Info

Pricing

Score

Alternatives

Engageware Overview

Software Details

Features

Engageware Pricing Overview

Engageware Score

Smyte Score

4.3

Number of Reviews 192

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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