DirectLine
4.5
DirectLine Overview
Features
DirectLine Pricing Overview
DirectLine Score
Smyte Score
4.5
Number of Reviews 31
Smyte Score
The Smyte Score is a weighted average from leading review sites across the web.
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Pros
Customizable and Tailored Solutions:
Users appreciate DirectLine’s ability to be customized to fit specific organizational needs. For instance, one user mentioned setting up On-Demand inspections that automatically create work orders when deficiencies are found, which is particularly useful for dorm room and mechanical equipment inspections.
Mobile Accessibility Enhances Productivity:
The mobile app allows maintenance workers to access their work orders from smart devices like Kindles or phones. This feature eliminates the need for printed copies, enables receipt of work requests in the field, and improves staff productivity by reducing paperwork.
Responsive Customer Service:
Users have found Megamation’s customer service to be very responsive and effective in quickly resolving issues.
Cons
Learning Curve Due to Customization:
While customization is a strength, it also means that it can take time for users to understand their real needs and how to best configure the software. One user noted that it was helpful when Megamation connected them with a retired College Facilities person who understood both the DirectLine system and the needs of a college system.
Limited Printing Functionality for Preventive Maintenance:
Some users have reported that there is no print function for preventive maintenance tasks unless the work order is scheduled, which can be a limitation for those who require printed documentation.
Delayed Issue Resolution:
A few users have mentioned that even though they utilize a significant portion of the system, some problems are not addressed immediately, indicating potential delays in issue resolution.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.
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