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Convin

Convin is an AI-driven QA platform for contact centers that analyzes conversations across multiple channels. It provides tools for automated quality assurance, agent coaching, and behavior analysis. With support for over 70 languages, Convin helps optimize agent performance, enhance customer experience, and improve ROI.

4.7

Software Info

Pricing

Score

Alternatives

Convin Overview

Convin is an AI-powered full-stack conversation QA platform designed to elevate contact center performance. It offers 100% omnichannel conversation audits, winning behavior analysis, and last-mile agent coaching. Key features include Quality Management Systems, Automated Quality Assurance, Learning Management Systems, and Call Behavior Analysis. By leveraging conversation intelligence, Convin records, transcribes, and analyzes customer interactions across multiple channels, including calls, chats, and emails. With support for over 70 languages, Convin helps enhance agent performance, boost customer experience, and maximize ROI for contact centers.

Features

Omnichannel Conversation Audits

Automated Quality Assurance

Agent Coaching and Learning Management

Conversation and Customer Intelligence

Convin Pricing Overview

Convin Score

Smyte Score

4.7 Number of Reviews 766

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Comprehensive Conversation Analysis:
The platform provides in-depth analysis of calls, chats, and emails across multiple channels.

AI-Driven Quality Assurance:
Users appreciate the automated quality checks and insights it offers.

Improved Agent Performance:
Convin helps with agent coaching, resulting in better performance and customer interactions.

Cons

Initial Setup Complexity:
Some users report difficulty in setting up integrations and configuring the platform.

Learning Curve:
New users may find the platform’s advanced features challenging to navigate.

Occasional Accuracy Issues:
Some users mention inaccuracies in transcriptions or analysis of complex conversations.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.