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CloudBlue PSA

CloudBlue PSA is a cloud-based professional services automation platform designed for software and services businesses. It automates CRM, billing, service desk, and project management functions, supporting the entire business lifecycle from lead generation to contract renewal. Accessible globally, it enhances operational efficiency and profitability.

4.5

Software Info

Pricing

Score

Alternatives

CloudBlue PSA Overview

CloudBlue PSA (formerly HarmonyPSA) is a comprehensive cloud-based professional services automation platform tailored for software and services businesses. It manages the entire business lifecycle—from lead generation to contract renewal—by automating functions such as CRM, billing, service desk operations, and project management within a single platform. Accessible globally from any device, CloudBlue PSA enables organizations to streamline operations, enhance efficiency, and gain real-time profitability insights.

Features

Automated Billing and Reconciliation

Customer Support Center and Network Operations Center (NOC)

Real-Time Profitability Analysis

Comprehensive CRM Integration

CloudBlue PSA Pricing Overview

CloudBlue PSA Score

Smyte Score

4.5 Number of Reviews 51

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Comprehensive Feature Set:
Users appreciate the extensive functionalities that cater to various business needs.

Excellent Customer Support:
The support team is praised for being responsive and helpful.

Flexibility and API Integration:
Users value the platform’s adaptability and strong API capabilities.

Cons

Complexity:
Some users find the platform’s extensive features overwhelming.

Documentation:
There are mentions of insufficient or outdated documentation.

Customization Limitations:
Certain users note restrictions in customizing user interfaces.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What deployment options are available for CloudBlue PSA?

CloudBlue PSA can be deployed as a cloud-based (SaaS) solution or installed on-premise, depending on organizational needs.

2. Does CloudBlue PSA offer a free trial?

Yes, CloudBlue PSA provides a free trial period for potential users to evaluate the platform’s features.

3. What kind of customer support is available?

CloudBlue PSA offers support through email, help desk, chat, knowledge base, phone support, and FAQs/forums.

4. Which industries benefit most from CloudBlue PSA?

It is particularly beneficial for IT services, consulting companies, managed service providers (MSPs), and independent software vendors (ISVs) with complex billing models.

5. What integrations does CloudBlue PSA support?

CloudBlue PSA integrates with various tools, including PayPal, Slack, Microsoft Excel, Mailchimp, and Google Workspace.

CloudBlue PSA

4.5

Software Info

Pricing

Score

Alternatives

CloudBlue PSA Overview

Software Details

Features

CloudBlue PSA Pricing Overview

CloudBlue PSA Score

Smyte Score

4.5

Number of Reviews 51

Smyte Score

100+ reviews for Software Name

Pros

Cons

FAQs

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