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CivicPlus Social Media Archiving

CivicPlus Social Media Archiving helps public institutions capture and preserve social media content to meet FOIA and public records laws. This secure, cloud-based platform automates archiving, reduces legal risks, and ensures compliance with time-saving, cost-effective digital recordkeeping tools.

4.8

Software Info

Pricing

Score

Alternatives

CivicPlus Social Media Archiving Overview

CivicPlus Social Media Archiving (formerly ArchiveSocial) is the trusted archiving solution for government agencies and educational institutions seeking to capture, preserve, and access social media records. Built for compliance with FOIA and state public records laws, this 100% cloud-based platform automatically archives social media content and activity across multiple channels. It offers robust search, export, and reporting capabilities, helping public entities save time, reduce legal risks, and meet transparency requirements. CivicPlus ensures secure, scalable, and automated recordkeeping for social media, supporting accountability and public trust through efficient and legally compliant digital communications archiving.

Features

Comprehensive Archiving with Near Real-Time Capture

Advanced Search and Export Capabilities

Alerts and Analytics for Risk Management

Secure, Cloud-Based Platform with Compliance Assurance

CivicPlus Social Media Archiving Pricing Overview

CivicPlus Social Media Archiving Score

Smyte Score

4.8 Number of Reviews 13

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Comprehensive Archiving with Context Preservation:
Users commend the platform’s ability to capture and preserve all social media content—including deleted, edited, or hidden posts and comments—in near real-time. This feature ensures compliance with public records laws and maintains the authenticity of records with digital signatures and timestamps.

User-Friendly Interface and Efficient Search Capabilities:
The intuitive design allows users to easily search, annotate, and export records. Advanced filtering and keyword alerts streamline the process of managing and retrieving archived content.

Responsive Customer Support:
Many users highlight the responsive and helpful customer service team, noting that support is readily available when needed and contributes to a positive user experience.

Cons

Limited Pricing Transparency:
Some users express concerns about the lack of upfront pricing information, making it challenging to assess cost-effectiveness without direct contact with the vendor.

Manual Login Requirement:
A few users mention the inconvenience of having to manually enter login credentials without a “remember me” feature, which can be cumbersome for frequent access.

Dependence on Social Media Platform APIs:
The service’s functionality can be affected by changes in social media platforms’ APIs or terms of service, potentially disrupting the archiving process.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. Is ArchiveSocial now CivicPlus Social Media Archiving?

Yes, ArchiveSocial has been rebranded as CivicPlus Social Media Archiving following its acquisition by CivicPlus.

2. Is social media content considered a public record?

In the United States, social media content from government entities is considered a public record in all 50 states, subject to public records laws.

3. Are screenshots sufficient for compliance with public records laws?

No, relying on screenshots is not compliant. They often lack necessary metadata and do not capture edited or deleted content, which can be critical for legal and compliance purposes.

4. Can I retrieve my social media records directly from the platforms?

Social media platforms are not obligated to retain or provide access to historical content for public records compliance. Therefore, using an archiving solution like CivicPlus is essential.

5. What support and training options are available?

CivicPlus offers various support channels, including email, phone, chat, and a comprehensive knowledge base. Training options encompass live online sessions, webinars, documentation, and video tutorials.