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CallCabinet

CallCabinet’s Atmos is a cloud-native platform offering compliant call recording, AI-powered analytics, and quality assurance. It integrates with major UC platforms, supports global compliance standards, and provides scalable, secure solutions for businesses aiming to enhance communication oversight.

4.6

Software Info

Pricing

Score

Alternatives

CallCabinet Overview

CallCabinet is a global leader in cloud-native compliance call recording and AI-driven voice analytics. Its flagship platform, Atmos, captures and analyzes voice, video, and screen interactions across major UC, PBX, and telephony systems—including Microsoft Teams, Zoom, Cisco Webex, and more. Designed for scalability, Atmos supports organizations from 10 to 10,000+ users, offering features like automated quality assurance, sentiment analysis, and granular user controls. With AES 256-bit rotating encryption and compliance with standards such as GDPR, HIPAA, PCI DSS, and MiFID II, CallCabinet ensures secure, compliant communication recording. Its pay-as-you-grow SaaS model eliminates hardware dependencies, making it ideal for regulated industries seeking to modernize compliance and gain actionable business intelligence.

Features

Comprehensive Compliance Call Recording

AI-Powered Conversation Analytics

Automated Quality Assurance (QA) Tools

Seamless Integration with Major Communication Platforms

CallCabinet Pricing Overview

CallCabinet Score

Smyte Score

4.6 Number of Reviews 13

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

User-Friendly Interface with Rich Functionality:
Users appreciate CallCabinet’s intuitive design combined with robust features, making it easy to navigate while offering advanced capabilities.

Effective Quality Control Module:
The integrated quality control tools have been noted to enhance both outbound telesales and inbound customer service performance.

Cost-Effective and Easy Installation:
CallCabinet is recognized for its affordability and straightforward installation process, providing value without compromising on features.

Cons

Installation Challenges:
Some users have reported difficulties during the installation phase, with instances of being directed between support agents without timely resolutions.

Limited Call Search Filters:
The platform’s call search functionality has been described as having limited filtering options, potentially making it time-consuming to locate specific calls.

Absence of Public API:
Currently, CallCabinet does not offer a public API, which may limit integration capabilities for some users.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.

FAQs

1. What types of businesses benefit most from CallCabinet?

CallCabinet is designed for a range of businesses, from small enterprises to large corporations, especially those in regulated industries like finance, healthcare, and government.

2. Does CallCabinet support mobile devices?

Yes, CallCabinet is compatible with Android, iPad, and iPhone devices, ensuring accessibility across various platforms.

3. Which languages does CallCabinet support?

The platform supports multiple languages, including English, Chinese (Simplified), French, German, Greek, Hebrew, Indonesian, Portuguese, Russian, and Spanish.

4. What integrations does CallCabinet offer?

CallCabinet integrates with several applications, such as Microsoft Teams, Webex Suite, Cisco Jabber, Microsoft 365, Asterisk, and Cisco BroadWorks, enhancing its versatility.

5. Is there an API available for CallCabinet?

Currently, CallCabinet does not provide a public API, which may affect certain custom integration requirements.