bsport
4.3
bsport Overview
Features
bsport Pricing Overview
bsport Score
Smyte Score
4.3
Number of Reviews 326
Smyte Score
The Smyte Score is a weighted average from leading review sites across the web.
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Pros
Comprehensive, All-in-One Platform:
Bsport is highly valued for its ability to integrate multiple functions into a single platform. Users appreciate the comprehensive suite of tools, including class scheduling, pass management, automated marketing, a video library, and Zoom integration. This integration saves time by consolidating tools into one place for streamlined business operations.
Exceptional Customer Support:
Bsport’s customer support team is praised for being responsive, attentive, and proactive, especially during onboarding and system migration. Users frequently highlight the availability of dedicated account managers and continuous support post-setup.
Flexible Pass and Membership Options:
Users like the customizable pass options, which allow for detailed control over what memberships or passes can be used for, improving the user experience during class booking. The system’s pass and membership flexibility helps prevent booking issues and ensures only eligible students book into specific classes.
Cons
Limited Mobile and App Access for Admins:
Many users note that while the platform is accessible to clients via mobile, administrators cannot fully access the back office or management tools on the app, requiring them to use a desktop browser for complete functionality.
Slow Load Times and Occasional Glitches:
Some users experience slow response times, particularly in the back-office areas for functions like class scheduling, making changes, or billing. Occasional glitches, especially in the app, can hinder the experience, particularly with real-time needs like last-minute bookings.
High Pricing and Strict Contract Terms:
Users often mention that Bsport’s pricing is high compared to competitors. In addition, some find the automatic contract renewal and 12-month commitment policies inflexible, with some additional charges for certain features.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.
FAQs
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