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BookingKoala

BookingKoala is a cloud-based booking solution for the service industry, offering dashboards for admins, providers, and customers. Features include smart scheduling, multi-location support, customer ratings, referrals, and reports on revenue and payroll. Integrated apps and email/SMS reminders streamline operations.

4.9

Software Info

Pricing

Score

Alternatives

BookingKoala Overview

BookingKoala is a cloud-based booking platform designed for the service industry to streamline appointments, sales, and marketing management. It offers role-specific dashboards for admins, service providers, and customers, each tailored with unique features like scheduling tools, ratings, referrals, and gift card management. The platform supports recurring and on-time bookings, system logs, payroll data, and cart abandonment reports. Integrated with iOS and Android apps, BookingKoala also features email/SMS reminders, multi-location support, and advanced reporting capabilities to track revenue, sales, and coupon effectiveness. Its flexible configuration empowers businesses of all sizes to enhance operations, increase customer satisfaction, and optimize growth. Pricing is subscription-based with email support available.

Features

Role-Based Dashboards

Smart Scheduling & Multi-Location Support

Marketing Tools & Customer Engagement

Comprehensive Reporting & Insights

BookingKoala Pricing Overview

BookingKoala Score

Smyte Score

4.9 Number of Reviews 77

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Customizability:
Users appreciate BookingKoala’s ability to adapt to various business needs through customizable features like themes, booking forms, and role-based dashboards.

Marketing Tools:
The platform provides strong marketing features, such as referral systems, gift cards, coupons, and email/SMS reminders, which help businesses grow and retain customers.

Ease of Use After Setup:
While initial customization may take time, users find the software intuitive and efficient for ongoing operations once configured.

Cons

Steep Learning Curve for Setup:
Several users reported difficulty navigating and customizing the platform initially, describing it as challenging without technical expertise.

Lack of Advanced Features in Lower Tiers:
Some users felt limited by the functionality offered in the starter plans compared to higher-tier options.

Limited Customer Support:
Although support is available via email, users noted delays in responses and a lack of real-time support options.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.