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athenaOne by athenahealth is an all-in-one cloud platform for EHR, billing, and patient engagement. It enhances practice efficiency with tools like online scheduling, automated reminders, and seamless data sharing across labs and pharmacies. Its patient portal fosters better communication and care quality.
The Smyte Score is a weighted average from leading review sites across the web.
Comprehensive Feature Set:
Users appreciate athenaOne’s all-in-one platform, which integrates electronic health records (EHR), medical billing, and practice management, streamlining clinical and administrative workflows.
User-Friendly Interface:
The platform’s intuitive design facilitates ease of use, allowing healthcare providers to navigate and manage patient information efficiently.
Robust Reporting and Analytics:
athenaOne provides detailed reporting tools that enable practices to monitor performance metrics, financial health, and patient outcomes effectively.
Customer Support Challenges:
Some users have reported difficulties with customer support, citing slow response times and challenges in resolving issues promptly.
Cost Considerations:
Certain users find the pricing structure to be on the higher side, especially for smaller practices, which may impact the overall value proposition.
Customization Limitations:
While athenaOne offers a range of features, some users have noted limitations in customizing the platform to fit specific practice needs, which can affect workflow optimization.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.