Assembled
4.7
Assembled Overview
Features
Assembled Pricing Overview
Assembled Score
Smyte Score
4.7
Number of Reviews 175
Smyte Score
The Smyte Score is a weighted average from leading review sites across the web.
100+ reviews for Software Name
Pros
Ease of Integration and Quick Setup:
Assembled integrates seamlessly with Zendesk, which is a major advantage for users with existing Zendesk workflows. Many users reported that the setup and configuration process was remarkably fast, often completed within a week or two​.
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Excellent Customer Support:
The support team receives consistent praise for being responsive, knowledgeable, and available to help users, including assisting with onboarding and troubleshooting​.
​Reliable Data and Forecasting:
Users appreciate Assembled’s ability to deliver accurate and trustworthy data, particularly when it comes to agent activity tracking and performance. This reliability has helped businesses move away from relying on inaccurate data.
Cons
Limited Scheduling Flexibility:
Scheduling in Assembled can require a lot of manual work, as it lacks basic features like shift swaps or bulk editing. Many users find these limitations frustrating, especially when managing large teams​.
​Lack of Granularity in Forecasting:
Some users feel that Assembled’s forecasting features lack the granularity they need for detailed analysis, which can be a drawback for businesses that require more sophisticated forecasting​.
Audit Trail and Access Control Issues:
Users have mentioned that there are blind spots when tracking time-off requests, especially in terms of who approved or denied a request. Additionally, there’s no ability to restrict access to specific areas based on user roles, leading to potential security concerns​.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.
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