Help Desk Software

OMNITRACKER

(9)

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Software Description: OMNITRACKER is a modular ITSM platform with ITIL 4-certified practices for incident, change, and asset management. It extends to project, contract, and risk management, enabling enterprise-wide service automation and cost-efficient operations through seamless integration and customization.

Features

ITIL® 4-Certified Processes

Advanced Ticketing System

Flexible Customization and Integration

Comprehensive Self-Service Portal

Pros

Highly Customizable Workflow Engine
Modular and Scalable Architecture
Comprehensive ITIL® 4 Certification

Cons

Outdated User Interface
Performance Issues with Large Data Volumes
Complex Upgrades and Maintenance

Incident IQ

(260)

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Software Description: Incident IQ is a workflow management solution built for K-12 schools, optimizing IT support, asset tracking, HR, and facility workflows. Designed by former educators and IT leaders, it ensures seamless service management for school districts. With a 98% renewal rate, Incident IQ delivers powerful, education-focused tools for efficiency.

Features

Asset Management

Help Desk Ticketing

Facilities Management

Mobile Accessibility

Pros

Comprehensive Integration
User-Friendly Interface
Effective Asset Management

Cons

Mobile Support Limitations
Reporting Capabilities
Learning Curve

ITM IT Asset Management

(14)

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Software Description: ITM IT Asset Management is a cloud-based solution for managing IT and non-IT assets. It offers automated asset discovery, tracks hardware and software details, and integrates with Service Desk, Procurement, and Knowledge Management features. Designed for IT managers, it simplifies asset tracking and decision-making.

Features

Agentless Auto-Discovery

Comprehensive Asset Tracking

Integrated Service Desk

Procurement and Change Management

Pros

User-Friendly Operations
Flexible Customization and Integration
Reliable Data Security and Support

Cons

Pricing Considerations
Learning Curve for Advanced Features
Occasional Integration Challenges