Contact Centre Quality Assurance Software
- Filter Results
Convin
Software Description: Convin is an AI-driven QA platform for contact centers that analyzes conversations across multiple channels. It provides tools for automated quality assurance, agent coaching, and behavior analysis. With support for over 70 languages, Convin helps optimize agent performance, enhance customer experience, and improve ROI.
Features
Omnichannel Conversation Audits
Automated Quality Assurance
Agent Coaching and Learning Management
Conversation and Customer Intelligence
Pros
- Comprehensive Conversation Analysis
- AI-Driven Quality Assurance
- Improved Agent Performance
Cons
- Initial Setup Complexity
- Learning Curve
- Occasional Accuracy Issues
Verint Automated Quality Management
Software Description: Verint Automated Quality Management automates contact center quality workflows by scoring interactions and assigning coaching. It delivers deeper insights than traditional call sampling, helping improve agent performance, customer experience, and compliance efficiently across all interactions.
Features
Automated Interaction Scoring
Agent Coaching Assignment
Compliance Monitoring
Comprehensive Quality Management Workflow
Pros
- Comprehensive Automation
- Improved Insights
- Integration Capabilities
Cons
- Complex Setup
- User Interface
- Pricing Transparency
Table of Contents
Log In