Call Center Workforce Management Software

Dynamics 365

(6,522)

View Profile

Software Description: Microsoft Dynamics 365 is a suite of business management solutions that connect finance, sales, and service teams. With AI-driven insights, it boosts productivity and decision-making. The platform integrates with Microsoft 365 apps, ensuring seamless workflow and offering flexibility and scalability for business growth.

Features

Integrated Business Operations

AI-Powered Insights

less Microsoft 365 Integration

Scalability and Security

Pros

Comprehensive Integration
Advanced AI Capabilities
Scalability and Flexibility

Cons

High Cost
Complex Implementation
Customization Challenges

Rooster Planner

(2)

View Profile

Software Description: Rooster Planner is a simple, efficient workforce management tool that enables businesses to forecast workloads and auto-schedule agents with one click. Designed for ease of use, it is ideal for customer service teams and call centers, offering powerful scheduling without the need for complex training.

Features

Automated Scheduling

Real-Time Updates

Mobile Access

Performance Reporting:

Pros

User-Friendly Interface
Automated Scheduling
Real-Time Updates

Cons

Limited Reporting Capabilities
Integration Challenges
Customization Limitations

Assembled

(175)

View Profile

Software Description: Assembled is a support operations platform that helps companies optimize workforce management and scale exceptional customer experiences. With AI-powered automation, customizable scheduling, and real-time agent visibility, it enables businesses to meet SLAs, improve efficiency, and provide high-quality support.

Features

AI-Powered Automation

Customizable Scheduling

Real-Time Agent Visibility

Accurate Forecasting

Pros

Ease of Integration and Quick Setup
Excellent Customer Support
Reliable Data and Forecasting

Cons

Limited Scheduling Flexibility
Lack of Granularity in Forecasting
Audit Trail and Access Control Issues