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OMNITRACKER

OMNITRACKER is a modular ITSM platform with ITIL 4-certified practices for incident, change, and asset management. It extends to project, contract, and risk management, enabling enterprise-wide service automation and cost-efficient operations through seamless integration and customization.

3.7

Software Info

Pricing

Score

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OMNITRACKER Overview

OMNITRACKER is a flexible and modular IT Service Management (ITSM) platform that supports core ITIL 4-certified processes including incident, problem, change, release, service asset & configuration, and identity & access management. Designed to optimize communication, reduce operational costs, and increase service quality, it extends beyond traditional ITSM with fully integrated applications for project management, contract management, and risk management. This makes OMNITRACKER a powerful Enterprise Service Management solution capable of supporting a wide range of business processes. Its customizable architecture adapts to diverse enterprise needs, ensuring seamless integration and operational efficiency.

Features

ITIL® 4-Certified Processes

Advanced Ticketing System

Flexible Customization and Integration

Comprehensive Self-Service Portal

OMNITRACKER Pricing Overview

OMNITRACKER Score

Smyte Score

3.7 Number of Reviews 9

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Highly Customizable Workflow Engine:
Users appreciate OMNITRACKER’s flexibility, allowing them to tailor workflows, forms, and processes to their specific needs without extensive programming knowledge.

Modular and Scalable Architecture:
The platform’s modular design enables organizations to start with essential ITSM functionalities and expand into areas like project management and risk management as needed.

Comprehensive ITIL® 4 Certification:
OMNITRACKER supports 15 ITIL® 4-certified practices, ensuring adherence to industry-standard IT service management processes.

Cons

Outdated User Interface:
Some users find the interface less modern compared to newer platforms, which can affect user experience.

Performance Issues with Large Data Volumes:
Handling large volumes of data, such as processing over 40,000 emails, can lead to significant delays, impacting system performance.

Complex Upgrades and Maintenance:
Upgrading the system, especially with extensive customizations, can be time-consuming and may require substantial effort.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.