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Smarsh Professional Archive is a compliance platform that captures, archives, and supervises data across 100+ communication channels. It enables efficient review, search, and e-discovery with full conversational context, adapting to regulatory changes to keep organizations compliant and agile.
The Smyte Score is a weighted average from leading review sites across the web.
Comprehensive Multi-Channel Archiving:
Users praise the platform’s ability to capture and archive communications across a wide range of channels, including email, social media, and instant messaging, all in one place.
Robust Compliance and Supervision Tools:
Many highlight how the supervision features help meet regulatory requirements effectively with easy review and monitoring capabilities.
User-Friendly Interface & Powerful Search:
Users appreciate the intuitive UI and powerful search functionality that enables quick retrieval of archived communications and context-rich conversations.
High Cost:
Several users mention that Smarsh can be expensive, particularly for smaller organizations or those with limited budgets.
Complex Setup and Onboarding:
Some users find the initial setup and integration process to be complex and time-consuming, requiring dedicated resources.
Occasional Performance Issues:
A few users report occasional slowdowns or glitches in the system, especially when dealing with large volumes of data or during heavy usage.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.