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SmartSolve

SmartSolve by IQVIA is a compliance-ready eQMS tailored for life sciences, automating quality, supplier, and regulatory processes. With best-practice workflows, audit trails, and analytics, it helps manage audits, ensure compliance, and streamline operations with closed-loop integration.

4.2

Software Info

Pricing

Score

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SmartSolve Overview

SmartSolve, by IQVIA (formerly Pilgrim), is a powerful electronic Quality Management System (eQMS) designed specifically for the life sciences industry. It streamlines quality, supplier, regulatory, and risk management by integrating best-practice workflows, document and process control, electronic signatures, audit trails, dashboards, analytics, and automated validation. Delivered on a compliance-ready platform, SmartSolve ensures closed-loop process integration to efficiently manage audits, regulatory compliance, and supplier performance. With SmartSolve, organizations can proactively take control of quality and maintain full traceability and accountability across all operations, making compliance and risk mitigation more effective.

Features

Comprehensive Audit Management

Integrated Risk Management

Document Control with Versioning

Corrective and Preventive Actions (CAPA) Management

SmartSolve Pricing Overview

SmartSolve Score

Smyte Score

4.2 Number of Reviews 14

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Comprehensive Compliance Management:
SmartSolve offers modular solutions for document control, CAPA, audit management, training, and supplier quality, ensuring adherence to regulatory standards like US 21 CFR, ISO 13485, and EU MDR.

User-Friendly Interface:
Users appreciate the intuitive, menu-driven navigation, which simplifies tasks such as document retrieval and training management.

Efficient Workflow Automation:
The system’s tracking and dashboard features enable users to monitor task completion and identify bottlenecks effectively.

Cons

Performance Issues:
Some users report slow loading times and the need for manual server cache clearing after changes.

Limited Post-Purchase Support:
Feedback indicates that post-implementation support can be lacking, with issues persisting in support queues.

Complexity for Smaller Companies:
The system’s complexity may pose challenges for smaller organizations, potentially requiring significant administrative effort.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.