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OurPetPolicy is a pet management and ESA verification platform for property managers. It simplifies pet-related compliance, detects unauthorized pets, verifies ESA claims, and supports over 50,000 rental units. The platform improves tenant experience and boosts revenue for property owners.
The Smyte Score is a weighted average from leading review sites across the web.
Time-Saving Automation
Property managers appreciate the platform’s ability to handle pet applications and ESA verifications efficiently, reducing manual workload and ensuring consistent policy enforcement.
Exceptional Customer Support
Users commend OurPetPolicy for its responsive and helpful customer service, noting prompt assistance and effective onboarding processes.
Enhanced Compliance and Risk Management
The platform’s thorough ESA verification process and documentation management help property owners maintain compliance with housing regulations and mitigate potential liabilities.
Perceived Aggressiveness in ESA Verification
Some residents feel the ESA documentation process is overly stringent, with concerns about the handling of legitimate ESA letters.
Excessive Communication
A few users have reported receiving too many follow-up emails, though adjustments to communication frequency can be made upon request.
Initial Setup Complexity
While the platform is user-friendly post-implementation, some users find the initial setup process requires significant input and coordination.
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