Home > Field Service Management Software > NewWaySERVICE
NewWaySERVICE is a cloud-based software that simplifies tracking and managing service requests. It features work order management, customer and equipment tracking, service contracts, preventive maintenance, inventory management, appointment scheduling, and Google Maps integration for efficient service operations.
The Smyte Score is a weighted average from leading review sites across the web.
Comprehensive Service Request Management:
NewWaySERVICE enables users to efficiently track and manage various service requests, including repairs, maintenance, support, and information inquiries, streamlining operations across different business sectors. ​
Flexible Technician Scheduling:
The platform allows for the creation of individualized work schedules for technicians, optimizing appointment planning and ensuring efficient allocation of resources. ​
Mobile Accessibility:
Accessible via desktop, tablet, or smartphone, NewWaySERVICE ensures that technicians can update work orders and capture customer signatures directly from the field, enhancing productivity and responsiveness.
Learning Curve for New Users:
Some users have reported that familiarizing oneself with the application’s extensive features may require an initial investment of time and effort. ​
Customization Limitations:
While the software offers various features, certain users feel that customization options could be more robust to cater to specific business needs. ​
Integration Challenges:
Integrating NewWaySERVICE with existing systems may present challenges, requiring additional configuration and support.
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