TOPdesk
TOPdesk is a cloud-based service management solution that helps businesses enhance service delivery. With 20+ years of experience, it manages incidents, workflows, and assets while offering a Self-Service Portal for end users. Trusted by 4,500+ organizations, it integrates IT, Facilities, and HR help desks into one platform.
4.2
TOPdesk Overview
TOPdesk is a cloud-based service management software designed to help companies improve service delivery. With over 20 years of experience, TOPdesk provides solutions for incident management, workflow creation, and asset tracking. Its Self-Service Portal empowers end users to resolve issues independently, increasing efficiency and customer satisfaction. Trusted by more than 4,500 organizations worldwide, TOPdesk integrates IT, Facilities Management, and HR help desks into one platform. Available as SaaS or on-premises, TOPdesk’s ITIL-aligned solution ensures seamless collaboration, optimized services, and expert support for medium to large businesses.
Features
Incident Management
Self-Service Portal
ITIL-Aligned Workflow Management
Asset Management
TOPdesk Pricing Overview
TOPdesk Score
Smyte Score
4.2
Number of Reviews 195
Smyte Score
The Smyte Score is a weighted average from leading review sites across the web.
100+ reviews for Software Name
Pros
User-friendly Interface:
Intuitive and easy-to-navigate platform, even for beginners.
Customizable Features:
Tailors workflows to meet specific organizational needs.
Robust Integration:
Seamlessly integrates with third-party tools like Jira and Microsoft Outlook.
Cons
Complex Setup:
Initial configuration can be time-consuming.
Pricing:
Higher cost for smaller businesses.
Limited Advanced Reporting:
Some users feel reporting features could be more advanced.
** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.
FAQs
TOPdesk is a service management platform that helps companies streamline IT, HR, and facilities services. It allows teams to manage tickets, track assets, and improve workflows.
Yes, TOPdesk offers a free trial to test its features before committing.
Yes, TOPdesk can be expanded to support IT, HR, facilities, and other service departments.
Yes, TOPdesk offers a user-friendly setup process with personal guidance to help users get started.
Yes, TOPdesk integrates with a wide range of tools such as Jira, Microsoft Outlook, and more.
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